Frequently asked questions
Straight answers about AVI: what we do, where we work, what it costs and how support works. All prices exclude GST.
What does AVI do?
AVI (Audio Visual Integration) is a Sydney smart home and commercial AV integrator. We design, install and support networking and Wi-Fi, security cameras, intercoms and access control, home automation, and multi-room audio and video for homes and commercial spaces.
Where is AVI based, and which areas do you service?
We are based at Unit 1A, 120 Taren Point Road, Taren Point NSW 2229, and work across Greater Sydney. Travel within the Sydney metropolitan area is included in our labour rate, and there is no call-out fee.
How much does AVI charge?
Standard labour is $150 per hour ex GST for installation, service, fault-finding, programming and commissioning. Remote support is $75 per 30 minutes. Work on equipment we did not supply is $225 per hour. Hardware, materials and licences are quoted per project. Our full rates are published on our rate card.
Is there a call-out fee?
No. There is no separate call-out fee. Time on site is billed from arrival to departure, in 15 minute increments after the first hour.
What does the AVI Support Plan include?
The AVI Support Plan is $249 per month ex GST with no lock-in. It includes four scheduled service visits a year, firmware and security updates, off-site configuration backups, remote monitoring of your network, cameras and door access, 60 minutes of remote support each month, next-business-day response, priority booking, and annual system documentation.
Which smart home platform do you use?
We build control around Apple Home. Lighting, blinds, climate, gates, doors, cameras, intercoms, audio and video can all be controlled from the Apple Home app and Siri on iPhone, iPad, Apple Watch and Apple TV, so everyone in the home uses an interface they already know.
Which networking and security equipment do you install?
We install Ubiquiti UniFi for networking and Wi-Fi, UniFi Protect for cameras and recording, and UniFi Access for intercoms, door readers and access control. You own the equipment outright, your footage stays with you, and there are no ongoing licence fees.
Are there ongoing licence or subscription fees?
No platform licence fees. The equipment we install is yours, and the system keeps working without paying for a cloud subscription. Optional ongoing care is available through our support plan.
Can you replace or upgrade an old Crestron, Control4 or Savant system?
Yes. Much of our work replaces legacy systems such as Crestron, Control4, Savant, RTI and HikVision, or integrates existing lighting systems such as C-Bus and Philips Dynalite, so the whole home can be controlled simply from Apple Home.
Do you work on new builds and renovations?
Yes. We plan and manage the technology for new builds, renovations and upgrades of existing homes, and we coordinate with builders, architects and interior designers.
Do you do commercial work?
Yes. We work in commercial spaces as well as homes, including networking, Wi-Fi, surveillance and access control for buildings and owners corporations.
Will I be shown how to use the system?
Yes. Every project includes training, along with documentation, training videos, a knowledge base and helpdesk ticketing in a customer portal.
How do I get started?
Call 0419 429 083, email info@aviservices.com.au, or send us a message through our contact page. Tell us about your space and whether you are building, renovating, or looking for help with an existing system. We are open Monday to Friday, 7am to 5pm.
See also our services, rate card and support plan, or get in touch.